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Due to technical issues our help pages are not currently working. In order to receive assistance please call: 0333 202 2222, or try again later.

I’m having trouble signing in using my social media account.

If you have an existing Google or Facebook account you can now use this to sign in to Trainline and make a booking.
 
You’ll need to make sure you’ve given permission for us to use your email address – we need this so we can send you booking confirmation emails.
 
You may have unticked this option on your social media account, or alternatively you may have set up your social media account with just your phone number. Try adding an email address to your social media account, so we can sign you in smoothly.

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