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What is Trainline Protect and how do I make a claim?

Trainline Protect is train ticket cancellation insurance, providing you cover for unforeseen circumstances affecting your trip. The insurance is available for travel by train starting from within the United Kingdom.

Cover Includes -

  • Free cancellation if you are unwell
  • Missed departure
  • Missed connection
  • Overnight accommodation
  • Lost luggage and gadgets

The insurance is underwritten by ETI- International Travel Protection.

Cancelling your Policy

If the policy does not meet your requirements, you may cancel it within 14 days of issue provided you have not started a trip, made or intend to make a claim. We will cancel the policy and refunded your premium in full. The right to cancel during a cooling-off period does not apply to a policy that last less than a month. To cancel your policy, you can contact us here.

Making a Claim

To make a claim please contact ARV directly via their website or phone -

Go online -  https://www.erv.co.uk/travel-insurance/claims/

Contact by phone - 44 (0) 1403 788 983

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