1. Home
  2. Optional extras
Due to technical issues our help pages are not currently working. In order to receive assistance please call: 0333 202 2222, or try again later.

What is Trainline Protect and how do I make a claim?

Trainline Protect is train ticket cancellation insurance, providing you cover for unforeseen circumstances affecting your trip. The insurance is available for travel by train starting from within the United Kingdom.

Cover Includes -

  • Free cancellation if you are unwell
  • Missed departure
  • Missed connection
  • Overnight accommodation
  • Lost luggage 

The insurance is underwritten by ETI- International Travel Protection.

Cancelling your Policy

If the policy does not meet your requirements, you may cancel it within 14 days of issue provided you have not started a trip, made or intend to make a claim. We will cancel the policy and refunded your premium in full. The right to cancel during a cooling-off period does not apply to a policy that last less than a month. To cancel your policy, you can contact us here.

Making a Claim

To make a claim contact ERV directly, you'll need your policy number so please make sure you have this handy before getting in touch, you'll find it in the policy document attached to the email you received from Trainline Protect.
Phone: +44 (0) 01403 788 983 (Monday – Friday 09:00 – 17:00)
Email: trainlineclaims@ervinssvs.co.uk
Trainline.com Limited is an Appointed Representative of Fogg Travel Insurance Services Limited who is authorised and regulated by the Financial Conduct Authority under FCA Register reference 307304. This can be checked on the financial services register held on the FCA’s website (www.fca.org.uk).
Tell us what you think about our Help Pages. Give feedback