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Due to technical issues our help pages are not currently working. In order to receive assistance please call: 0333 202 2222, or try again later.

My PayPal payment is not working?

If your PayPal payment is not working it could be due to a variety of reasons.

  1. If you have clicked Continue with PayPal and nothing happens or you only see a blank window, then you most likely have a pop-up blocker installed. This pop-up blocker will block PayPal from opening an additional payment window. So all you need to do is temporarily disable it and then the window can open or load properly.
  2. Your PayPal account is not verified. We currently only accept payments from verified accounts for security reasons. If you would like to verify your account, you can do that here. Please note that it does take several working days to process, so we recommend paying with a credit or debit card instead.
  3. If you cannot log in to your PayPal account, unfortunately there isn’t much we can do. We recommend that you contact PayPal directly and they should hopefully help you very quickly.
  4. If your payment freezes or cannot be processed by PayPal, we recommend that you try again. Yet please be careful to make sure that you have not been charged twice. It is first better to check whether your tickets have been emailed to you or if they visible in your account if you have one. We also recommend checking your PayPal account to see whether the transaction has gone through.

You can of course always contact Trainline and we are happy to help in any way possible!

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