I don't have an account. Booking as a Guest customer is great for when you're in a hurry and want to make a booking as quick as possible - all we need from you is an email address so we know where to send an email confirming the booking. This email will have all the details about your upcoming journey. If you want to check your booking history online or to refund a ticket then you do need an account.
It's a two min process to set up an account, we just ask for your name, address, and password. Simply open your confirmation email and click on the 'Register to manage your booking' button.
I do have an account. Good news. You will be able to view all your journey history online in My Booking.