1. Home
  2. Account and payments
Due to technical issues our help pages are not currently working. In order to receive assistance please call: 0333 202 2222, or try again later.

Where is my booking confirmation?

Email confirmation

Your booking confirmation email is not essential to make your journey but does have a lot of useful information about your journey and ticket, including the collection reference number if collecting the ticket from the station.

If you don’t receive an email within 15 mins of your booking then please check your SPAM and Junk folders to make sure it's not been caught.

 
Online in My Booking
Got an account with us? Great, you'll find all your bookings together in one place, simply log in to My Bookings where you can -
  • View existing and past booking details, including; departure and arrival times, seat reservations and ticket validity.
  • View your etickets and collection reference 
  • Request a refund
  • Request a change to your journey
 
 
Don't have an account? No problem, it's a two min process to set up an account, we just ask for your name, address, and password. Click here to create an account.
 
 
 
Booking in a rush? Booking as a Guest customer is great for when you’re in a hurry and want to make a booking as quick as possible – all we need from you is an email address so we know where to send an email confirming the booking. Remember to take an extra second to double check you've entered you're email address correctly.
 
 
 

Trainline Europe account holders

You may have entered an incorrect email address for your booking. If you have a Trainline Europe account, please visit your account preferences to check and modify your email address.

I booked without a Trainline Europe account

If you do not have a Trainline Europe account, you can edit your email address via the confirmation page of your booking (shown below). If you are not able to access this page, check your browser history, you should be able to find the confirmation page of your booking in your history.
If you still can't find it, please contact us and we can quickly resend your confirmation email.

Your tickets may have ended up in your Junk/Spam folder or in your Promotions folder instead of your inbox. Please check this carefully!
 
You can see the following message in your account:

This means it might take between several minutes to several hours for you to receive your tickets. Your payment may have already been deducted from your bank account, however there is no need to worry. Your tickets are on their way and you will most definitely receive them.

The reason for the delay is that we have to manually process some transactions, especially if the payment card was issued outside of the EU. We are very vigilant when it comes to online fraud, so we like to take the extra time and care necessary to verify payments. When transactions occur in the middle of the night (we’re based in France/CET timezone), we sometimes have to verify the payments manually in the morning, hence the delay in receiving your ticket confirmation.

If you haven’t received your tickets after 24 hours, please do get in touch with us so we can find out if anything has gone wrong. 

Please verify whether your tickets were successfully booked before you make another booking. We cannot accept responsibility for our customers accidentally making a double booking, so please be careful!