What assistance is available for disabled passengers?

If you or someone you’re travelling with will need help with things like getting on and off the train, we’d recommend booking assistance at least 24 hours before you travel.

You can book help with the Train Operating Company (TOC) directly as well as arrange a seat reservation or wheelchair space.

Select your TOC from the drop-down list below to find contact information. If you’re not sure who your TOC is, take a look at your ticket’s details in "My bookings" on our website or "My tickets" on our app.

Please select a train operator.
Link to Abellio Greater Anglia assisted travel

Call: 08000 282 878
Textphone and Minicom: 18001 0800 028 2878
Link to Arriva Trains Wales assisted travel

Call: 033 300 50 501
Textphone: 08457 585 469
Link to Chiltern Railways assisted travel

Call: 08456 005 165
Textphone: 08457 078 051
Link to C2C assisted travel

Call: 03457 444422 (Option 3)
Link to Cross Country Trains assisted travel

Call: 0344 811 0125
Textphone: 0344 811 0126
Link to East Midlands assisted travel

Call: 08000 11 33 23
Textphone: 03457 078 051
Link to First Hull Trains assisted travel

Call: 0800 316 1323
Textphone: 18001 0800 316 1323
Link to First TransPennine Express assisted travel

Call: 0800 107 2149
Textphone: 0800 107 2061
Link to Gatwick Express assisted travel

Call: 0800 138 1016
Minicom/Textphone: 0800 138 1018
Link to Grand Central assisted travel

Call: 0344 811 0072
Textphone: 18001 0344 811 0072
Link to Great Northern Rail assisted travel

Call: 0800 058 2844
Textphone: 0800 138 1018
Link to Great Western Railway assisted travel

Call: 0800 197 1329
Textphone: 18001 0800 197 1329
Link to London North Western railway assisted travel

Call: 0800 024 8997
Textphone: 18001 0800 024 8997
Link to ScotRail assisted travel

Call: 0800 912 2901
Assisted Travel Textphone: 18001 0800 912 2 901
Link to SNCF assisted travel

Call: +33(0) 890 640 650
Link to South Western assisted travel

Call: 0800 52 82 100
Textphone: 0800 6920 792
Link to Southeastern railway assisted travel

Call: 0800 783 4524 or 0345 322 7021
Textphone: 0800 783 4548
Link to Thameslink assisted travel

Call: 0800 058 2844
Textphone: 0800 138 1018
Link to Virgin Trains assisted travel

Call: 08000 158 123
Textphone: 08000 158 124
Link to Virgin Trains East Coast assisted travel

Call: 03457 225 225
Text Relay Service: 18001 08457 225 225
Link to West Midlands railway assisted travel

Call: 0800 024 8998
Textphone: 18001 0800 024 8998