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What assistance is available for disabled passengers?

If you or someone you’re travelling with will need help with things like getting on and off the train, we’d recommend booking assistance as far in advance as possible.

You can book help with the Train Operating Company (TOC)/ Carrier directly as well as arrange a seat reservation or wheelchair space.

Select your TOC or Carrier from the drop-down list below to find contact information. If you’re not sure who your TOC or Carrier is take a look at your ticket’s details in "My bookings" on our website or "My tickets" on our app.

 

Please select a train operator.
Assistance should be booked at least 24hrs in Advance of travel.

Link to Greater Anglia assisted travel

Call: +44 (0)8000 282 878
Textphone and Minicom: 18001 0800 028 2878


Link to Transport for Wales assisted travel

Call: +44 (0)33 300 50 501
Next Generation Tex: 18001 03330 050 501
Assistance should be booked at least 24hrs in Advance of travel.

Link to Chiltern Railways assisted travel

Call: +44 (0)8456 005 165
Textphone: 08457 078 051
Assistance should be booked at least 24hrs in Advance of travel.

Link to c2c assisted travel

Call: +44 (0)3457 444422 (Option 3)
Link to CFL assisted travel

Call: +35249 903 737
Assistance should be booked at least 24hrs in Advance of travel.

Link to Cross Country Trains assisted travel

Call: +44 (0)344 811 0125
Textphone: 0344 811 0126
Assistance should be booked at least 12hrs in Advance of travel.

Link to East Midlands Railway assisted travel

Call: +44 (0)8000 11 33 23
Eurostar wheelchair spaces
If you’re unable to walk 200m without help, you’ll need to travel in your wheelchair in one of the two spaces on board. Both spaces are close to accessible toilets and there’ll be a ramp for you to get on to the train. The wheelchair space can be booked up until the time of travel, as long as it has not already been reserved by another passenger.

If you require further assistance on your journey, this should be booked at least 48 hours in advance of travel. To book assistance contact Eurostar directly using the contact number below.

Call: +44 (0)3432 186 186 (Select option 4)
 

Link to Eurostar assisted travel

 
Assistance should be booked at least 24hrs in Advance of travel.

Link to Hull Trains assisted travel

Call: +44 (0)800 316 1323
Textphone: 18001 0800 316 1323
Assistance should be booked at least 24hrs in Advance of travel.

Link to TransPennine Express assisted travel

Call: +44 (0)800 107 2149
Textphone: 0800 107 2061
Assistance should be booked at least 24hrs in Advance of travel.

Link to Gatwick Express assisted travel

Call: +44 (0)800 138 1016
Minicom/Textphone: 0800 138 1018
Assistance should be booked at least 24hrs in Advance of travel.

Link to Grand Central Railwayassisted travel

Call: +44 (0)344 811 0072
Textphone: 18001 0344 811 0072
Assistance should be booked at least 24hrs in Advance of travel.

Link to Great Northern Rail assisted travel

Call: +44 (0)800 058 2844
Textphone: 0800 138 1018
Assistance should be booked at least 24hrs in Advance of travel.

Link to Great Western Railway assisted travel

Call: +44 (0)800 197 1329
Textphone: 18001 0800 197 1329
Assistance should be booked at least 24hrs in Advance of travel.

Link to London Northwestern Railway assisted travel

Call: +44 (0)800 024 8997
Textphone: 18001 0800 024 8997
Assistance should be booked at least 24hrs in Advance of travel.

Link to Merseyrail assisted travel

Call: +44 (0)800 0277 347
Assistance should be booked at least 24hrs in Advance of travel.

Link to Northern Rail assisted travel

Call: +44 (0)800 138 5560
Link to NS assisted travel

Call: +31 (0)30751 51 55
Assistance should be booked at least 24hrs in Advance of travel.

Link to ScotRail assisted travel

Call: +44 (0)800 912 2901
Assisted Travel Textphone: 18001 0800 912 2 901
Link to SNCB assisted travel

Call: +32 (0)2 528 28 28
Link to SNCF assisted travel

Call: +33(0) 890 640 650
Assistance should be booked at least 24hrs in Advance of travel.

Link to South Western assisted travel

Call: +44 (0)800 52 82 100
Textphone: 0800 6920 792
Assistance should be booked at least 24hrs in Advance of travel.

Link to Southern assisted travel

Call: +44 (0)800 138 1016
Assistance should be booked at least 24hrs in Advance of travel.

Link to Southeastern railway assisted travel

Call: +44 (0)800 783 4524 or 0345 322 7021
Textphone: 0800 783 4548
Assistance should be booked at least 24hrs in Advance of travel.

Link to Stansted Express assisted travel

Call: +44 (0)800 028 2878
Assistance should be booked at least 24hrs in Advance of travel.

Link to Thameslink assisted travel

Call: +44 (0)800 058 2844
Textphone: 0800 138 1018
Assistance should be booked at least 24hrs in Advance of travel.

Link to Virgin Trains assisted travel

Call: +44 (0)8000 158 123
Textphone: 08000 158 124
Assistance should be booked at least 24hrs in Advance of travel.

Link to LNER assisted travel

Call: +44 (0)3457 225 225
Text Relay Service: 18001 08457 225 225
Assistance should be booked at least 24hrs in Advance of travel.

Link to West Midlands railway assisted travel

Call: +44 (0)800 024 8998
Textphone: 18001 0800 024 8998
Link to the Italo website

Call from within Italy: 060708
Call from outwith Italy: +39 06 8937 1892

call: +44 (0) 180 6 51 25 12 .

Link to the OBB website

Call: +43(0)517175
Link to the SBB website

Call: 0800 007 102 (for calls with Switzerland), +41 51 225 78 44 (for calls with Switzerland)
Link to the National Express website

Call: +44 (0)3717 81 81 81 (Lines open Monday - Sunday 8am - 10pm)

Email: addl@nationalexpress.com

Link to the Caledonian Sleeper website

Call: +44 (0) 800 904 7267 (Lines open Monday to Friday 08.30 to 20.30, Saturday 08.30 to 15.30 Sunday 15.30 to 20.30)
Link to the Heathrow Express website

Call: +44 (0) 345 600 1515
Link to the Renfe website

Call: +34 91 774 40 40
 
 
 
If your carrier does not appear on the list above, please check their website directly.
 
 
 
 
 
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