- Ticket refunds and changes 22 questions
- Ticket types and prices 24 questions
- Train times, delays and disruptions 8 questions
- Getting your ticket 39 questions
- Onboard, seating and at the station 12 questions
- Optional extras 22 questions
- Account and payments 17 questions
- Managing your Business Dashboard 14 questions
- Trainline Europe 10 questions
How do I reserve a seat?
You can make a seat reservation for free, regardless of the type of ticket you’ve booked. Seat reservations aren’t guaranteed though and some Train Operating Companies (TOCs) don’t offer seat reservations at all. At times, you won’t get a seat number, you’ll just see one of the following messages –
- Sit in any vacant unreserved seat except First Class.
- Sit in any vacant unreserved seat including First Class.
Some TOCs only allow for a certain number of seats to be reserved, the rest being available to the remaining passengers on the train who don’t have a reservation. For short journeys, you’re unlikely to be able to make a seat reservation. And, if you’ve booked very far in advance, you might find that seat reservations aren’t available yet.
Seat reservations for group bookings
If you make a seat reservation for a booking of more than one person, our system will choose the best selection of seats from those available. You might get some seat numbers that don’t look like they’re together, but this might be because they’re sat around a table. We’ll always try and match your preferences, but at times it’s not always possible. Don’t worry though, many long-distance train routes have carriages that can’t be reserved, so you’re likely to find a seat on the day.
How to amend a seat reservation
If you have an Anytime, Off-Peak or Super Off-Peak ticket, you might be able to change your seat reservation. Call us before 17:00 the day before you’re due to travel and we’ll do our best to help where we can