What if I haven’t received my tickets?

It depends which type of ticket delivery option you chose.

I’ve not received my tickets in the post

If you’ve waited the right amount of time for your tickets, based on when they should be delivered, and they’ve still not arrived contact us.

I’ve not received my mobile or e-ticket

Both sorts of ticket can be accessed direct by logging into our trainline app with the account tapping the big mint coloured button that says 'Download your mobile ticket' in 'My Tickets'.

 If you don’t have an account with trainline or want to access tickets from the email instead, then check make sure you check your junk/spam folders, in case it’s hiding in there.

 I’ve not received my Print-Your-Own ticket

When you choose our Print-Your-Own ticket option you’ll be sent an email within about two hours with a link to download your tickets as a PDF file. If you didn’t get an email, make sure you check your junk/spam folders, in case it’s hiding in there.

If you still can’t find it in your emails, or you’ve lost your already printed Print-Your-Own ticket, you can reprint it from “My bookings” on our website.