- Ticket refunds and changes 22 questions
- Ticket types and prices 24 questions
- Train times, delays and disruptions 8 questions
- Getting your ticket 39 questions
- Onboard, seating and at the station 12 questions
- Optional extras 22 questions
- Account and payments 17 questions
- Managing your Business Dashboard 14 questions
- Trainline Europe 10 questions
What are Print your own tickets?
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We are progressively rolling out the ability for you to print your own ticket. No queues, no fuss, just print your ticket from home or work. To see which routes offer print your own tickets click here.
How does it work?
Some further important information to know about print your own tickets:
- You will need a computer with access to a printer, station staff are unable to print these tickets for you and you are not able to collect these from the self service ticket machines in the station.
- Your tickets to print will be sent in the second email from us, which can take up to two hours to be emailed to you. The first email is just a confirmation and is not valid for travel, please do not print this. Alternatively you can log into your My Booking area to print your tickets.
- In most cases, Print your own tickets are non-refundable and you are not able to amend journey details. For more information click here.
- If you are travelling together as a group the person who purchased the tickets name will appear on all of the tickets. They will need to bring one of the forms of ID listed below for the tickets to be valid.
- If you are not travelling together, you will need to nominate traveller names on the Delivery Options page for each ticket. Each traveller will need to bring one of the forms of ID listed below for the tickets to be valid.
Accepted forms of ID for print your own tickets (which must show the passengers name as printed on their ticket):
- Credit or Debit Card
- National Railcard
- Driving Licence