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Do I need to post my tickets back for a refund?

We don't need your tickets returned for the following types of ticket:

  • Mobile ticket
  • eticket
  • Print-Your-Own ticket
  • Self service ticket machine (tickets uncollected)
Simply request your refund in my bookings, and your tickets will be refunded with no need to post them back.

We do need your tickets for the following types of ticket:

  • Tickets posted to you
  • Self service ticket machine (tickets collected)
  1. Simply print the email from us - or - write the booking reference on a piece of paper, and attach all the tickets you’d like to refund. Then post the tickets back to our address: 

    PO Box 23972
    EH3 5DA

  2. After we've received your tickets and processed the refund, we'll email you to say it's all done. We credit refunds directly to the card used to make the booking. The refund should arrive within 5 working days of the refund being processed.

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