- Ticket refunds and changes 22 questions
- Ticket types and prices 24 questions
- Train times, delays and disruptions 8 questions
- Getting your ticket 39 questions
- Onboard, seating and at the station 12 questions
- Optional extras 22 questions
- Account and payments 17 questions
- Managing your Business Dashboard 14 questions
- Trainline Europe 10 questions
When am I charged for my hotel booking?
The payment process for your stay varies based on the individual hotel and room type. You can check how you will be charged for your stay in the room description section of your chosen hotel. Full instructions will also be given in your booking confirmation email.