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Where can I find my ticket collection reference?

When you buy a ticket online, and choose the option to collect your tickets, we’ll give you a collection reference. You can collect your tickets from any one of the 1,700 ticket machines in the UK.

Your collection reference...

  • Is eight digits long and is made up of numbers and letters (e.g. XZ47B89P).
  • Is shown on the confirmation page when you’ve made a booking.
  • Is in the confirmation email that we send you once you’ve made a booking.  
  • Can be found in "My bookings" on our website or in "My tickets" on our app.
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