- Ticket refunds and changes 22 questions
- Ticket types and prices 24 questions
- Train times, delays and disruptions 8 questions
- Getting your ticket 39 questions
- Onboard, seating and at the station 12 questions
- Optional extras 22 questions
- Account and payments 17 questions
- Managing your Business Dashboard 14 questions
- Trainline Europe 10 questions
Which ticket delivery options are there?
There are plenty of ways you can get your hands on your tickets.
- e-tickets (free) –We’ll email you your tickets as a PDF attachment, which you can either show on your phone, download to our app, or print out as a paper ticket.
- Mobile Tickets (free) – Mobile Tickets will be available instantly in our app. You’ll need to activate them before travelling.
- Print-Your-Own tickets (free) –We’ll send you an email with a link to your ticket, so you can print it out yourself.
- Self-service ticket machine (free) – You’ll be able to collect your ticket from any one of the 1,700 machines in the UK 15 minutes after booking.
- Second Class post (£1.95) –Your tickets will be sent out within 24 hours. This option’s only available if your travel date is at least seven days after your booking date.
- Next Day Delivery (£7.50) – Book before 15:00 and you’ll get your tickets by 13:00 the next working day, except bank holidays and public holidays. If you book on the weekend, you’ll get your tickets by Tuesday. Some postcodes have restrictions, check whether Next Day Delivery is available where you live.
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