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A Commitment to Paperless Tickets

Yesterday evening Chris Grayling, Secretary of State for Transport, spoke at the National Transport Awards on the need to embrace mobile technology in the rail sector and for customer experience to be put at the heart of future transport initiatives.  

Clare Gilmartin, Trainline CEO, shares her thoughts following the speech:

We are delighted Mr Grayling has committed to giving UK rail passengers the choice of travelling without a paper ticket by 2018. We have worked collaboratively with our train operating company partners to implement mobile ticketing technology across the UK because we know that the ease and speed of mobile tickets eliminate queuing time at the station and give a better experience for customers.  In fact, almost half the tickets sold on Trainline are already available to be sold as a mobile ticket.

We believe digital technology – particularly mobile technology – has a significant role in providing train travellers with the best possible travel experience.  And we can help rail passengers so much more with a digital ticket over a paper one.  As well as offering mobile tickets for every journey where they are available, we offer customers real time journey information, including delays, up to date platform information and even help in finding a seat on the train, using crowdsourced data, on our App.

Like Mr Grayling, we believe that train ticket pricing should be clear and accessible, so customers have all the information they need to book the best journey, wherever they buy their tickets.  Which is why, at Trainline, we make planning and booking rail travel as quick and simple as possible by showing the most direct rail routes and best choice of travel times and fares in a clear format, allowing our customers to easily compare and choose the train journey that suits them.

We welcome the opportunity to work with Mr Grayling and our train operating company partners to continue to innovate in the rail industry and drive forward an improved experience of train travel for millions of rail passengers in the UK.


Trainline has already started working on the roll out of other ticketing options for customers, for example, eTickets, in which tickets are emailed to customers for them to show either as a PDF attachment, print, download to the app, or drop into the phone’s digital wallet (on selected routes).

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