Trains from Madrid to Bergamo

One piece of hand baggage (36 x 27 x 15 cm) and one piece of cabin baggage (55 x 35 x 25 cm) can be taken onboard. You can take additional or larger bags with you (max. 30kg) for an extra fee or by paying for OUIGO Plus.​

On OUIGO trains in France: an at-seat service of snacks is available on Train classique services. This service is not available on high-speed OUIGO trains.
On OUIGO trains in Spain: OUIBAR is located in car 4 of each train and offers a selection of hot and cold drinks, plus snacks.

WiFi (OUIFI) and an entertainment portal (OUIFUN) are available at an additional cost.

For OUIGO trains in France: Passengers under 12 years old pay a fixed price for tickets all year round - €5 for journeys on Train classique services, and €8 for high speed services.
For OUIGO trains in Spain: Passengers under 12 pay €5 for all journeys.

You can take your bicycle on board OUIGO trains if you add the 'Bike' option onto your ticket for an additional fee of at least €5. Your bike must be folded or dismantled and placed in a storage bag for transport.

Pets are only allowed on board OUIGO trains if the 'Pets' option is added to your ticket at the time of booking. (1 pet per adult, per booking, €10 per pet.)

For disabled passengers or those with reduced mobility, you can request assistance through 'Accès Plus'. With this service, a member of staff will meet you at the station and help you get to your seat on the train. To book assistance, contact Accès Plus after you book your tickets (and no later than 48 hours before your train is due to depart).

• You can take your bags on board Trenitalia's regional trains free of charge.
• In most cases, there are no baggage size limits. You’ll need to make sure that your baggage is compatible with the space available on board.

At the moment, a restaurant service is not available on Trenitalia's regional trains. However, you can take your own food on board so pick up some snacks at the station before you set off.

Trenitalia's regional trains do not offer an entertainment portal on board. However, you can make use of your internet data, as well as charge your devices thanks to the power outlets that are available at your seat.

Kids under 4 can travel for free if they’re accompanied by an adult and a seat is not assigned to them. Children aged 4-11 can get 50% off. Older children will need to have a full-price ticket.

• You can take your bike, hoverboard, monowheel or e-scooter free of charge if it can be folded and doesn’t exceed these dimensions: 120 x 80 x 45cm (47.2 x 31.4 x 17.7 inches).
• If your bike can’t be folded, you’ll need to buy a bike ticket or another Second Class ticket.

• Small pets can travel on Trenitalia's regional trains free of charge, if they’re placed in a carrier or cage of max dimensions of 70 x 30 x 50cm (27.5 x 11.8 x 19.6 inches).
• Bigger dogs are allowed on all trains if they have a ticket, they’re kept on a leash and equipped with a muzzle.
• Guide and assistance dogs are allowed on all trains at no additional cost.

If you need to request special assistance, you can call the toll-free number 800 90 60 60, which can be reached from a landline in Italy, or the national number +3902323232, which can be reached from a landline or mobile, even from abroad (international calling charges may apply).

Air-conditioning is available on Trenitalia's regional trains.

• You can take your bags on board Trenord trains free of charge, provided their dimensions do not exceed 80 x 110 x 40cm (31.4 x 43.3 x 15.7 inches).
• You’ll need to make sure that your baggage is compatible with the space available on board.

At the moment, a restaurant service is not available on Trenord trains. However, you can take your own food on board so pick up some snacks at the station before you set off.

Trenord do not offer an entertainment portal on board. However, you can make use of your internet data, as well as charge your devices thanks to the power outlets that are available at your seat.

Kids under 4 travel for free on all Trenord trains if they don’t occupy a seat and sit on an adult’s lap. Children aged 4-13 get 50% off the standard fare.

• Each passenger can take only one bike onboard Trenord trains.
• Folding bikes and scooters that do not exceed the maximum dimensions of 80 x 120 x 45cm (31.4 x 47.2 x 17.7 inches) are allowed on board free of charge.
• If you can’t fold your bike, you may be able to take it onboard some Trenord trains. However, you’ll need to buy a ticket both for you and for your bike.
• Please note that the last cars of some trains are only reserved for bikes of those working in the food delivery sector.

• Small pets can travel on all Trenord trains free of charge, if they’re placed in a carrier of max dimensions of 70 x 30 x 50cm (27.5 x 11.8 x 19.6 inches).
• Bigger dogs are allowed on all trains if they have a ticket for unlimited travel for the whole day you’re traveling. They need to be kept on a leash and equipped with a muzzle.
• Guide and assistance dogs are allowed on all trains at no additional cost.
• Pets are not allowed on board on weekdays from 7 am to 9.30 am and from 5.30 pm to 7.30 pm.

Passengers with disabilities can:

• Request, through the Lombardy Region, the IVOL regional card, which allows them to travel at a discounted price
• Buy the ticket on board without going through control checks
• Access the train with CartaBlu (free card for disabled passengers that live in Italy)

To request special assistance, passengers will need to call the toll-free number 800210955 (active every day from 8.15 am to 7:45 pm) at least 48 hours before departure.