Trains from Basel to Madrid

With AVE, you can travel with up to 3 pieces of baggage that do not exceed 290cm (114.1 inches) and 25kg (55.1 pounds). In total, the maximum measurements of each piece of baggage are 85 x 55 x 35cm (33.4 x 21.6 x 13.7 inches). Musical instruments also count as hand baggage as long as they do not exceed the dimensions 30 x 120 x 38cm (11.8 x 47.2 x 14.9 inches) and are stored in a case.

If you’d like to stretch your legs and grab a coffee during your journey, AVE trains have an onboard dining car. If you’d prefer to stay in your seat, AVE staff will pass through each car with a food and drink cart.

On AVE trains, you can take advantage of PlayRenfe – their free WiFi and entertainment pass. Giving you access to exclusive content and fast connection speeds, PlayRenfe can be downloaded from the app store on your phone. Once you’re connected, you can access the PlayRenfe portal, where you’ll find exclusive live sport, news, films and TV series.

Children under 3 years old travel for free with AVE, as long as they do not occupy a seat and have their free child ticket. Children from 3 to 14 years old can take advantage of a 40% discount on ticket prices.

On all AVE trains, each passenger can take one bicycle or scooter on board, as long as it’s folded and carried inside a case. Also, the pedals must be removed and handlebars turned 90 degrees. Lastly, if the sum of the dimensions of the case is less than 180cm (70.8 inches), it's considered as hand luggage. However, if it’s bigger, it will be considered as special luggage (max dimensions 120 x 90 x 40 cm or 47.2 x 35.4 x 15.7 inches).

With AVE, you can travel with a pet as long as it weighs no more than 10 kg (22 pounds) and travels inside a cage or carrier that measures max 60 x 35 x 35 cm (23 x 13 x 13 inches). Your pet must have their own pet ticket, unless you’re traveling with a Premium ticket, in which case the pet ticket is free. Guide and assistance dogs travel for free.

AVE offer a free assistance and care service for people with reduced mobility. To request the service, passengers should contact AVE directly.

One piece of hand baggage (36 x 27 x 15 cm) and one piece of cabin baggage (55 x 35 x 25 cm) can be taken onboard. You can take additional or larger bags with you (max. 30kg) for an extra fee or by paying for OUIGO Plus.​

On OUIGO trains in France: an at-seat service of snacks is available on Train classique services. This service is not available on high-speed OUIGO trains.
On OUIGO trains in Spain: OUIBAR is located in car 4 of each train and offers a selection of hot and cold drinks, plus snacks.

WiFi (OUIFI) and an entertainment portal (OUIFUN) are available at an additional cost.

For OUIGO trains in France: Passengers under 12 years old pay a fixed price for tickets all year round - €5 for journeys on Train classique services, and €8 for high speed services.
For OUIGO trains in Spain: Passengers under 12 pay €5 for all journeys.

You can take your bicycle on board OUIGO trains if you add the 'Bike' option onto your ticket for an additional fee of at least €5. Your bike must be folded or dismantled and placed in a storage bag for transport.

Pets are only allowed on board OUIGO trains if the 'Pets' option is added to your ticket at the time of booking. (1 pet per adult, per booking, €10 per pet.)

For disabled passengers or those with reduced mobility, you can request assistance through 'Accès Plus'. With this service, a member of staff will meet you at the station and help you get to your seat on the train. To book assistance, contact Accès Plus after you book your tickets (and no later than 48 hours before your train is due to depart).

Traveling with a Básica ticket on an Avlo train? You can travel with 1 piece of hand baggage and 1 suitcase. Both pieces of baggage are not subject to a weight limit, but the hand baggage cannot exceed 27cm (10.6") x 36cm (14.1") x 25cm (9.8") and the suitcase cannot exceed 55cm (21.6") x 35cm (13.7") x 25cm (9.8") in dimensions. If you’d like to add 1 extra piece of baggage, you’ll need to pay a fee of €10 if you buy it at the time of purchase and €30 if you get it at the station.

On Avlo trains, there is no onboard dining service. However, you will find a vending machine, serving a diverse variety of hot and cold drinks and snacks. Please note that the vending machine only accepts card payments.

If you’re traveling with Avlo, you can enjoy free WiFi through the PlayRenfe platform. As soon as you’re connected you can enjoy films, television shows, newspapers and much more.

Children under 3 years old travel for free with Avlo, as long as they do not occupy a seat. Children under 14 travel for €5 (maximum of 2 child tickets per adult).

Only folding bikes and scooters are allowed on board Avlo trains, as long as they do not exceed the dimensions permitted for suitcases – 55 x 35 x 25cm (21.6" x 13.7" x 9.8").

You can travel with your pet for only €10 ($11.01), provided that you have a small pet, such as a dog, cat, ferret or bird (not poultry). Your pet must not weigh more than 10 kg (22 lbs) and must travel inside a cage or carrier, which must not exceed dimensions of 60 x 35 x 35 cm (23.6" x 13.7" x 13.7").

Please note there is a maximum of 1 pet per person and all pets must always travel with their own pet ticket and not take up a seat. Guide and assistance dogs are allowed on the train free of charge.

With Avlo, passengers with reduced mobility can request the assistance service. For more information, contact Avlo directly.