Trains from Basel to Madrid

With AVE, you can travel with up to 3 pieces of baggage that do not exceed 290cm (114.1 inches) and 25kg (55.1 pounds). In total, the maximum measurements of each piece of baggage are 85 x 55 x 35cm (33.4 x 21.6 x 13.7 inches). Musical instruments also count as hand baggage as long as they do not exceed the dimensions 30 x 120 x 38cm (11.8 x 47.2 x 14.9 inches) and are stored in a case.

If you’d like to stretch your legs and grab a coffee during your journey, AVE trains have an onboard dining car. If you’d prefer to stay in your seat, AVE staff will pass through each car with a food and drink cart.

On AVE trains, you can take advantage of PlayRenfe – their free WiFi and entertainment pass. Giving you access to exclusive content and fast connection speeds, PlayRenfe can be downloaded from the app store on your phone. Once you’re connected, you can access the PlayRenfe portal, where you’ll find exclusive live sport, news, films and TV series.

Children under 3 years old travel for free with AVE, as long as they do not occupy a seat and have their free child ticket. Children from 3 to 14 years old can take advantage of a 40% discount on ticket prices.

On all AVE trains, each passenger can take one bicycle or scooter on board, as long as it’s folded and carried inside a case. Also, the pedals must be removed and handlebars turned 90 degrees. Lastly, if the sum of the dimensions of the case is less than 180cm (70.8 inches), it's considered as hand luggage. However, if it’s bigger, it will be considered as special luggage (max dimensions 120 x 90 x 40 cm or 47.2 x 35.4 x 15.7 inches).

With AVE, you can travel with a pet as long as it weighs no more than 10 kg (22 pounds) and travels inside a cage or carrier that measures max 60 x 35 x 35 cm (23 x 13 x 13 inches). Your pet must have their own pet ticket, unless you’re traveling with a Premium ticket, in which case the pet ticket is free. Guide and assistance dogs travel for free.

AVE offer a free assistance and care service for people with reduced mobility. To request the service, passengers should contact AVE directly.

One piece of hand baggage (36 x 27 x 15 cm) and one piece of cabin baggage (55 x 35 x 25 cm) can be taken onboard. You can take additional or larger bags with you (max. 30kg) for an extra fee or by paying for OUIGO Plus.​

On OUIGO trains in France: an at-seat service of snacks is available on Train classique services. This service is not available on high-speed OUIGO trains.
On OUIGO trains in Spain: OUIBAR is located in car 4 of each train and offers a selection of hot and cold drinks, plus snacks.

WiFi (OUIFI) and an entertainment portal (OUIFUN) are available at an additional cost.

For OUIGO trains in France: Passengers under 12 years old pay a fixed price for tickets all year round - €5 for journeys on Train classique services, and €8 for high speed services.
For OUIGO trains in Spain: Passengers under 12 pay €5 for all journeys.

You can take your bicycle on board OUIGO trains if you add the 'Bike' option onto your ticket for an additional fee of at least €5. Your bike must be folded or dismantled and placed in a storage bag for transport.

Pets are only allowed on board OUIGO trains if the 'Pets' option is added to your ticket at the time of booking. (1 pet per adult, per booking, €10 per pet.)

For disabled passengers or those with reduced mobility, you can request assistance through 'Accès Plus'. With this service, a member of staff will meet you at the station and help you get to your seat on the train. To book assistance, contact Accès Plus after you book your tickets (and no later than 48 hours before your train is due to depart).

You can take as much baggage as you like for free without making a reservation.

Baggage items include briefcases, laptops, rucksacks, trolley bags or suitcases. You can also take pushchairs, folding bikes, scooters, skis and surfboards.

Baggage should be stored under the seat or in the overhead baggage rack. The standard dimensions of baggage racks are 70 x 50 x 30 cm (27.5 x 19.6 x 11.8 inches). Larger items of baggage such as suitcases can be stored in the large baggage racks by the doors.

When traveling with ICE, you can enjoy an extensive menu in the on-board restaurant, or you can grab a snack from the bistro carriage. If you choose the latter, you can enjoy your food and drink in the bistro or take it back to your seat.

Upgrade to First Class and you will be served complimentary food and drink at your seat.

DB change their menu every three months, but you will always find a wide variety of locally sourced food and drink, including a range of vegetarian and vegan dishes.

If you’re traveling on an ICE train, you can connect to the free WiFi and catch up on some work or your favorite TV show.

You can also connect to the ICE portal, where you’ll find a wide range of entertainment, such as films, television, audiobooks, games, newspapers and magazines.

On DB’s ICE trains, kids under 5 years old travel for free and don’t need a ticket. Children up to 14 years old travel for free if they are accompanied by a person who is at least 15 years old.

You can also book family areas and children compartments on all ICE trains.

With ICE, you need a bicycle ticket and reservation to take a bicycle onboard. The reservation for your bike is included in the price.

Generally, bike storage spaces are located in second class carriages. Please note that your seat and bike storage space might be located in different carriages.

You can travel with your pet on all ICE trains. You do not need an extra ticket If you have a small dog and they can travel in a transport box. If your dog or pet is bigger than the size of a house cat, you will need an additional ticket, which costs 50% less than a standard ticket. Dogs not traveling in a transport box must be on a lead and wear a muzzle.

Assistance dogs travel free of charge and do not have to wear a muzzle on the train.

DB’s Mobility Service can assist you with boarding, disembarking or changing trains. Also, staff are happy to answer any questions or assist with any queries to make your journey easier.