Trains from Cologne to Calais

• You can take your bags on board Frecciarossa trains free of charge.
• In most cases, there are no baggage size limits. You’ll need to make sure that your baggage is compatible with the space available on board.

• You can go to the FrecciaBistrò café-bar counter located in the middle part of the train to get snacks, main courses, and drinks.
• You can also order your favorite meal from the comfort of your seat – go to the entertainment portal called FRECCIAPlay and use the EasyBistrò service or ask a member of staff.
• If you travel in Premium Class, you’ll get a total of 4 food / beverage products is offered on board, including: sweet or savoury snack, welcome drink, small water bottle, 1 wet wipe.
• Travelers in Business Class receive a food box containing 7 fresh food & beverage products differentiated according to the time of day, plus Illy expresso coffee.
• If you travel in Executive Class, you’ll get unlimited drinks plus food from a rotating monthly menu where some meals were ideated by the renowned Michelin star chef Carlo Cracco.

• You’ll find free WiFi on all Frecciarossa trains. Connect to their entertainment portal called FRECCIAPlay and choose from a wide selection of movies, TV series, live news, eBooks, games, music, and podcasts.
• You can also use the FRECCIAPlay portal to get the latest updates on your journey, as well as book other services that will help you reach your destination.

• Kids under 4 can travel for free if a seat is not assigned to them. If they do have a seat, they can get 50% off Base tickets (Frecciarossa’s standard fare).
• Children aged 4-14 also get 50% off.
• Bimbi Gratis offer: You can also get free travel for kids under 15 plus 40% off Base tickets for adults, if you’re traveling in a family group of 2 to 5 people (including at least one adult and one child).

• You can travel with your bike for free on all Frecciarossa trains provided it’s not larger than 80 x 110 x 45cm (31.4 x 43.3 x 17.7 inches).
• Your bike must be disassembled or folded and stored in a bag in one of the dedicated luggage racks.

• Dogs, cats and other small pets can travel for free in a carrier with maximum dimensions of 70x30x50 cm (maximum one per passenger).
• Bigger dogs can travel for only 5 € from Sunday to Friday, and for as little as 1 € on Saturday.
• Guide and assistance dogs are allowed on all trains at no additional cost.

If you need to request special assistance, you can call the toll-free number 800 90 60 60, which can be reached from a landline in Italy, or the national number +3902323232, which can be reached from a landline or mobile, even from abroad (international calling charges may apply).

Air-conditioning is available on board. You can also charge your devices thanks to the power outlets you can find at your seat.

There are no size limits for the baggage you take on board TER trains, so you can travel your way. However, you must be able to carry any baggage you bring unassisted, and it must fit into the dedicated baggage storage spaces on the train.

TER trains do not have any onboard catering facilities, so don't forget to pick up a snack at the station before you leave!

TER trains do not currently have WiFi available.

All children under 12 years old get 50% off the price of a TER ticket - input the age of your child when searching your journey and the discount will be applied automatically. Children under the age of 4 travel for free if they're sat on your lap throughout the journey.

On TER trains, it's free to take your bicycle on board. You can hang it up or store it in a dedicated bicycle area. There are a fixed number of spaces available on each train - they're first come, first served and can't be reserved.

Animals weighing less than 6kg must travel in an appropriate carrier (no larger than 45 x 30 x 25 cm), stored at your feet or on your lap. Tickets for small animals cost 7€. Animals weighing more than 6kg must wear a muzzle and be kept on a lead at all times. Tickets for larger animals cost 50% of the price of a second class ticket. Up to 2 animals or 2 carriers allowed per passenger. Guide dogs and assistance dogs travel free of charge on board all SNCF trains.

If you are disabled or have reduced mobility, you can reserve special assistance through 'Accès TER'. Someone can meet you at the station and accompany you to your train or TER bus, helping you to get around more easily.

• You can take your bags on board Trenord trains free of charge, provided their dimensions do not exceed 80 x 110 x 40cm (31.4 x 43.3 x 15.7 inches).
• You’ll need to make sure that your baggage is compatible with the space available on board.

At the moment, a restaurant service is not available on Trenord trains. However, you can take your own food on board so pick up some snacks at the station before you set off.

Trenord do not offer an entertainment portal on board. However, you can make use of your internet data, as well as charge your devices thanks to the power outlets that are available at your seat.

Kids under 4 travel for free on all Trenord trains if they don’t occupy a seat and sit on an adult’s lap. Children aged 4-13 get 50% off the standard fare.

• Each passenger can take only one bike onboard Trenord trains.
• Folding bikes and scooters that do not exceed the maximum dimensions of 80 x 120 x 45cm (31.4 x 47.2 x 17.7 inches) are allowed on board free of charge.
• If you can’t fold your bike, you may be able to take it onboard some Trenord trains. However, you’ll need to buy a ticket both for you and for your bike.
• Please note that the last cars of some trains are only reserved for bikes of those working in the food delivery sector.

• Small pets can travel on all Trenord trains free of charge, if they’re placed in a carrier of max dimensions of 70 x 30 x 50cm (27.5 x 11.8 x 19.6 inches).
• Bigger dogs are allowed on all trains if they have a ticket for unlimited travel for the whole day you’re traveling. They need to be kept on a leash and equipped with a muzzle.
• Guide and assistance dogs are allowed on all trains at no additional cost.
• Pets are not allowed on board on weekdays from 7 am to 9.30 am and from 5.30 pm to 7.30 pm.

Passengers with disabilities can:

• Request, through the Lombardy Region, the IVOL regional card, which allows them to travel at a discounted price
• Buy the ticket on board without going through control checks
• Access the train with CartaBlu (free card for disabled passengers that live in Italy)

To request special assistance, passengers will need to call the toll-free number 800210955 (active every day from 8.15 am to 7:45 pm) at least 48 hours before departure.