Traveling with Italo Prima Class
Italo Prima is Italo’s First Class, aiming to offer a top-tier travel experience for those seeking total comfort during their journey. With Italo Prima, you’ll get to enjoy plenty of amenities, personalized service and exclusive benefits, including:
- Priority boarding (or Fast Track) to skip the line
- A welcome service with sweet and savory snacks served straight to your seat
- More legroom
- More baggage storage
- Leather reclining seats with power outlets
- Free WiFi to connect to the onboard entertainment portal.
| Free WiFi | Welcome service | Fast Track | Leather seats | Extra space |
| ✔ | ✔ | ✔ | ✔ | ✔ |
Italo First Class vs Second Class
Learn more about the differences between Italo Prima (First Class) and Italo Smart (Second Class).
| Services | Prima | Smart |
| Free WiFi | ✔ | ✔ |
| Welcome snack | ✔ | ✖ |
| Morning newspaper | ✔ | ✖ |
| Leather seats | ✔ | ✔ |
| More legroom | ✔ | ✖ |
| More baggage storage | ✔ | ✖ |
| Snack Area | ✔ | ✔ |
| Individual seats | ✖ | ✖ |
| Fast Track | ✔ | ✖ |
| ItaloLive entertainment portal | ✔ | ✔ |
What is Italo Prima Class?
In Italo Prima Class, you'll get to enjoy spacious reclining leather seats, ample legroom and space for all your baggage. Thanks to the WiFi offered on board, you can work or connect to the onboard entertainment portal called ItaloLive to watch a movie or listen to music.
During the journey, you'll also be served a complimentary welcome snack and drink straight to your seat – you’ll get to choose from a wide range of snacks, coffee, and hot and cold drinks. If you’re still hungry, you can access the onboard Snack Area, where you’ll find a vending machine offering different snacks and drinks to buy.
With Italo train, traveling in First Class is an experience not to be missed! Additionally, if you’re traveling from Milano Centrale station (Gate E) or Roma Termini station (platform 12), you can skip the line and board your train directly thanks to the Fast Track service.
Services onboard Italo Prima Class
WiFi
Free WiFi is available in Italo Prima Class, so you can access the ItaloLive portal for exclusive entertainment content, including movies and books. To connect to the internet on your laptop or mobile device, open the ItaloLive portal and authenticate your device using the code on your ticket or the username and password you received after registration.
Extra space
Italo Prima Class offers you extra space for a more comfortable journey, including larger leather seats with even more space to stretch your legs and travel in ultimate comfort. You can also choose the single-seat option if you want to enjoy more personal space.
Fast Track
When traveling in Italo Prima Class, you can use Italo's "Fast Track" service. With Italo Fast Track you can skip the line, save time at check-in and reach your train directly thanks to a dedicated entrance. The service is available at Milano Centrale station in Milan, at Gate E, and Roma Termini station in Rome on platform 12. Fast Track can also be extended to children if they travel with a valid ticket.
What are the different Italo ticket types?
As well as choosing a class to travel in, you’ll need to choose either an Italo Low Cost, Economy or Flex ticket.
- Low Cost: This is Italo’s most affordable ticket type, but it comes with more restrictions. You can change the ticket’s date or time up to 72 hours before your train’s departure time. You’ll have to pay any difference in fare, plus a fee equal to 50% of the ticket price.
- Economy: An Italo Economy ticket allows you to change the date or time of the ticket up to 3 minutes before departure. You’ll have to pay any difference in fare, plus a fee equal to 20% of the ticket price. If you cancel this type of ticket, you’ll get 60% of the ticket price back as a refund.
- Flex: With an Italo Flex ticket, date and time changes are free of charge. You can modify this ticket up to 3 minutes before departure. If you wish to cancel the ticket, you will get 80% of the ticket price back as a refund.
If you want to learn more about Italo, check out our dedicated Italo page.
How to buy Italo Prima Class tickets
If you want to buy an Italo Prima ticket, simply start a search in our Journey Planner and enter your departure station, arrival station and the date you want to travel. Select the Italo train of your choice and the first-class price option. In the ‘Comfort options’ section, select the Prima Business option. You’ll also see all the services available in Italo Prima, including large leather reclining seats with plenty of personal space, as well as an at-seat meal service if requested.
You can travel in Italo Prima Class with any type of ticket (Flex, Economy or Low Cost) depending on your flexibility needs.
Frequently Asked Questions
Are snacks provided during the journey?
If you travel with Italo Prima, you’re entitled to the welcome service after boarding your train: you can choose from a wide range of hot and cold drinks, as well as sweet and savory snacks. If you’re still hungry, you can head to one of the snack areas available on board: vending machines are available in cars 3 and 7 on Italo AGV trains, and in cars 3 or 6 on Italo EVO trains.
Are Italo trains accessible?
Yes. All Italo trains provide priority seats dedicated to travelers with reduced mobility, located near the disabled toilet. In addition, there are 2 dedicated spaces for passengers with a wheelchair (in car 8 on Italo AGV trains and in car 3 on Italo EVO trains).
Finally, all toilets and seats have signage in Braille.
Can I use the Italo Club Lounge with an Italo Prima ticket?
No, you can’t access Italo Club Lounge if you’re traveling in Italo Prima Class. You’ll need a Club Executive ticket instead.
Can I change the details on my ticket?
All Italo train tickets can be modified; the conditions depend on the ticket type you’ve chosen. If you’ve got an Italo Flex ticket, you can change the date, time or name on the ticket up to 3 minutes before your train’s scheduled departure time.
With an Italo Economy ticket, you can change the name on the ticket for free. Date and time changes are possible for a fee of 20% of the ticket price, plus any difference in fare.
With an Italo Low Cost ticket, you can change the name of the passenger on the ticket for €1 (around $1). To change the date or time of the ticket, you’ll be charged a fee of 50% of the original ticket price, plus any difference in the fare.
Other travel classes on Italo trains
A journey in total comfort with Italo Prima
I traveled with Italo in First Class (Italo Prima) from Naples to Florence and had a fantastic experience! As I had bought my ticket online, I was able to store my ticket on my phone and show it to a member of staff to get through the security gates at Napoli Centrale station.
Italo Prima Class is located in the middle of the train, so it didn't take me too long to find the car where my seat was. Italo Prima offers comfortable reclining leather seats, which come with footrests, tables, power outlets and plenty of legroom. Free WiFi is also available on board, so you can access ItaloLive entertainment portal and enjoy your favorite TV shows, movies and music.
My train departed right on time at 09:20 am from Napoli Centrale station. The onboard staff immediately welcomed us with snacks and drinks. You can choose from sweet and savory snacks and hot and cold drinks. I opted for some delicious chocolate cookies called Grisbì – my favorites! – and a fruit juice.
Thanks to Italo's high technology, the trains are not noisy even at high speeds. In short, the journey was very relaxing, and the service was impeccable; I hardly realized I had been on the train for about 3 hours! I would do it again without a doubt!
About Paola
Paola, a Trainline employee, chose to share her experience of traveling in Italo Prima Class from Naples to Florence.