Train accident in Toledo

At 8:30 a.m., an accident involving two trains—an AVE and an iryo—occurred near Urda (Toledo).

Contact number for family members

Renfe: 900 101 020

iryo: 900 001 403

Train services on the Madrid–Andalusia high-speed line are currently suspended.

All trains on this line have been brought to a stop at stations along the route.

What you need to know

Services on the high-speed rail line between Madrid and Andalusia have been suspended, and trains that were already running are currently being held at stations along the route.

Depending on the tickets included in your booking, there are different ways to request a refund. Please check below to find the option that applies to you.

ℹ️ No need to contact us if their trip is more than 48 hours away.

Bookings with Renfe

Renfe is allowing changes and cancellations for all affected trains.

You can request a full refund directly through My Tickets in the App or by following this link. If you require help with your refund please contact our Customer Support team.

 

Bookings with iryo 

Upcoming journeys (self-service)

If you have an upcoming journey on this route, you can request a full refund yourself through My Tickets in the App or your Trainline account.

Please note that this option may take up to 10 days to become available. If it is still unavailable after 10 days, please contact our Customer Support team.

Journeys already taken, or if you need further help

Self-service refunds are only available for future journeys. If you have already travelled, or need additional assistance, please contact our Customer Support team.

 

Bookings with OUIGO

OUIGO is offering the following options, which you can manage through the ‘My Bookings’ section of its website. 

  • Free changes: You can change your travel date or time free of charge within 30 calendar days of your affected journey date. You won’t be able to change your departure or arrival stations. 
  • Cancellation refund: Select the ‘Refundable Voucher’ option in the ‘My Bookings’ section. Then, go to ‘My Vouchers’ and click ‘Refund’ to deactivate it. Once you’ve received confirmation, you can contact our Customer Support team to complete your refund request by providing the deactivated voucher. 
  • Additional compensation: As well as a free change or refund, you’re also entitled to additional compensation. Once you’ve selected one of these options, a voucher worth 200% of the affected ticket price will be generated in the ‘My Vouchers’ section of OUIGO’s website. You can use this voucher for bookings on OUIGO.com or request a refund.