The easiest way to check train times whilst on the move is by using the live tracker on our app or website, for a detailed view of current disruptions across the UK rail network please view our rail status page.

Still looking to travel

If your train is cancelled, you can use your existing ticket to travel on the next available service...
• Advance Singles – hop on the next available train with the same train operator.
• Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.
Remember to check the conditions of your ticket in case you can only travel with a certain operator/route.

Looking for a refund

If your train is cancelled, we’ll enable a fee-free refund, claim your refund by click the My Bookings button below.

If you are making a return journey and only one leg of your journey is affected, but you choose not to travel you can refund both legs of your trip. This also applies if you have two single tickets that together form a return journey.

Strikes

The rules above apply, there may also be changes to your ticket validity to allow for travel on the days before or after the strike day, please check your date of travel on our dedicated strike page We update this page as soon as the information is available, if the strike has just been announced and the information is not there yet please check back later.

My Bookings

If you booked as a guest, click the Manage booking button in your confirmation email to claim a refund.

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