1. Home
  2. Getting your ticket
  3. Travel in UK
Due to technical issues our help pages are not currently working. In order to receive assistance please call: 0333 202 2222, or try again later.

How do I collect my season tickets from a self-service ticket machine?

Your season ticket will be available to collect from a self-service ticket machine 2 hours after making the booking, and up to 14 days in advance.

You can collect your tickets from any UK station with a collection machine, it doesn’t have to be the station you’re travelling from. Search for your preferred station below, if it’s listed then it has a machine, if it's not listed then it doesn't:

 

To collect your tickets you’ll need

  • Debit/credit card – You’ll need the same card that was used to make the booking.
  • Your collection reference – This is an eight-digit reference that’s a mixture of numbers and letters. You’ll find it in your confirmation email and in My bookings.

How to collect your tickets –

  1. Tap the button on screen to collect tickets.
  2. Insert your debit/credit card.
  3. Type in your collection reference.
  4. Tap the button to print your tickets, check all you tickets before leaving the machine.
 
 
 
 
 
 
Tell us what you think about our Help Pages. Give feedback