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How do I collect my season tickets from a self-service ticket machine?

Your season ticket will be available to collect from a self-service ticket machine 2 hours after making the booking, and up to 14 days in advance.

You can collect your tickets from any UK station with a collection machine, it doesn’t have to be the station you’re travelling from. Search for your preferred station below, if it’s listed then it has a machine, if it's not listed then it doesn't:


To collect your tickets you’ll need

  • Debit/credit card – You’ll need the same card that was used to make the booking.
  • Your collection reference – This is an eight-digit reference that’s a mixture of numbers and letters. You’ll find it in your confirmation email and in My bookings.

How to collect your tickets –

  1. Tap the button on screen to collect tickets.
  2. Insert your debit/credit card.
  3. Type in your collection reference.
  4. Tap the button to print your tickets, check all you tickets before leaving the machine.
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