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How do I exchange my booking?

Whether you can exchange a particular ticket and any fees associated to this can be found in My Booking. Only the date and time of travel can be changed from the original booking, not the route. Please select the carrier that you will be travelling with to find out more:
 
Please select from the list above.

 

You can exchange your booking directly on Deutsche Bahn website.

There is no official exchange process for tickets with these carriers. If your conditions allow it and are refundable (or partially refundable), you must cancel your booking and make a new one.

To request a refund go to My Bookings.

Standard or Standard Premier tickets

These tickets cannot be refunded but we'll happily change the time/date of travel. You can change your ticket before the planned departure of your original train - subject to availability - by paying a fee (£30 for Standard, £40 for Standard Premier) plus any difference in fare, per person per leg of the journey. If the new fare is less expensive, unfortunately we can't refund the difference.

The stations travelling from/to cannot be changed.

To make changes to all the tickets for your trip then please visit My Booking.

 

You will require an account to make online changes, if you haven't registered click here to create an account, it only takes 2 minutes. 

 

Business Premier tickets

These tickets can be changed free of charge up to 60 days after your planned departure.

 

We're unable to exchange your tickets online, however you can contact our friendly customer service team using the online form and we'll arrange this for you

There is no official exchange process for tickets with these carriers. If your conditions allow it and are refundable (or partially refundable), you must cancel your booking and make a new one.

To request a refund go to My Bookings.

There is no official exchange process for Renfe tickets. If your conditions allow it and are refundable (or partially refundable), you must cancel your booking and make a new one.

To request a refund go to My Bookings.

There is no official exchange process for tickets with these carriers. If your conditions allow it and are refundable (or partially refundable), you must cancel your booking and make a new one.

To request a refund go to My Bookings.

Eligible tickets changed for a different time/date of travel, so long as you stick to the same departure and arrival stations.

Here is some more detail to help you decide whether you want to change...

  • You must change your ticket before your original train is due to depart
  • Exchanging a ticket is subject to a fee set by the carrier
  • You’ll have to pay the difference in cost between your original and new ticket, and a change fee
To make changes to all the tickets for your trip then please visit My Booking.

 

You will require an account to make online changes, if you haven't registered click here to create an account, it only takes 2 minutes. 

 

We're unable to exchange your tickets online, however you can contact our friendly customer service team using the online form and we'll arrange this for you

We're unable to exchange your tickets online, however you can contact our friendly customer service team using the online form and we'll arrange this for you

Trenitalia has a variety of different fares, which also have different conditions for making an exchange. Please consult your booking confirmation email or in My Booking for details.


There are many Trenitalia fares that only permit exchanges to be made at a ticket counter at a station in Italy. An example of this is Trenitalia's Economy fare.


If your Trenitalia fare allows your ticket to be exchanged, you will be able to exchange your tickets directly on Trenitalia's website in the section "Manage tickets". Just follow the instructions below and it should be very simple.

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