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When will I get my refund?

If you've asked for your money back our team will get to work on it right away, but it can take a little while to reach your bank account.

Where did you request your refund?
 
Please select from the list above.
Great, once you've followed the instructions online, you can sit back relax and wait for the money to go back into your bank account.
 
If you're not sure if you've done everything you need to, simply log in to your My Bookings, select your booking and click on is this refundable?
 
You will see one of the following messages.
  1. Refund processed - You're all set the refund is on the way back to you and should be in your account with 5 days.
  2. Refund processing – Your refund has been requested and we've sent you an email confirming the details. Before we can process your refund we need you to return your tickets to us.
If you're not sure whether you need to post your tickets back to us  find out here.
Refunds can take up to 10 days from the date they were processed. If you requested a refund over the phone email or chat, the refund will not show in your My Bookings and you may not receive an email confirmation. Not to worry, we're working on getting the refund to you so keep an on your bank account for it.
 
If your tickets have already been printed, we'll need to receive them back before we can process your refund. Refunds then take up to 10 days from the date we receive your ticket.
 
If you're not sure whether you need to post your tickets back to us  find out here.
 

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