It’s understandable, sometimes plans change. Cancelling your booking depends on which train operator you've booked to travel with and the type of ticket bought, so please open the information below to find out more. Getting a refund is a piece of cake, everything's done in your online account. Don't worry if you haven't got an account with us, it's easy to set one up here.From the information below, if you find out that your ticket is refundable then this can be processed either on our website in "My bookings" or within our App under "My Tickets".
Off-Peak, Super Off-Peak and Anytime tickets
These types of tickets can be refunded, it's quick and easy to do online.
If you originally got your ticket by calling our contact centre then we charge a set £10.00 fee.
For tickets bought online or using our apps, the refund fee is based on the value of the ticket that is being cancelled. The breakdown of refund fees for tickets bought online or using our apps is as follows -
|Ticket Value||Refund Fee|
|Up to £1.99||No fee|
|£2.00 to £4.99||£1.00|
|£5.00 to £9.99||£3.00|
|£10.00 to £14.99||£7.50|
Advance Single ticketAdvance Single tickets cannot be refunded but can be exchanged for a new ticket on a different time/day. You’ll have to keep the same route. You can change the time/day for a £10.00 fee. More on how to change your Advance tickets here.
Standard or Standard Premier
These tickets are non-refundable but you may be able to change them to a different time/day of travel. This change will need to be made before the planned departure of your original train and comes with a fee (£30 for Standard, £40 for Standard Premier). Check out the full details on how to change Standard or Standard Premier.
You can cancel your trip and get a full refund in My booking until up to 60 days after your planned departure.