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Can I change the name on the ticket?

Train travel in the UK

Change name on a Eurostar ticket

Only the person named on the ticket may use it, but don’t worry if you’ve just made a tiny spelling mistake. There’s no need to let us know, just turn up and travel as normal.

If your passport or ID's in your maiden name but your ticket's in your married name, just bring a copy of your marriage certificate with you when you travel. There’s no need to make any changes to your booking or let us know in advance.

If someone else would like to travel, they'll need to book a new ticket.

Journeys in mainland Europe

This depends on a variety of factors: the rail operator, your fare type and whether you have an e-ticket or print-at-station ticket.


 

SNCF, Lyria, Renfe-SNCF, Thalys

I have a print-at-home e-ticket

Unfortunately it isn’t possible to change the name. All of these e-tickets are strictly nominative and non-transferrable between persons, meaning the name cannot be changed or modified. Instead the only option is to re-book a new ticket and cancel (if possible) the previous one.

If you have entered an incorrect name or have made a spelling error you luckily still have some options left. Feel free to contact us and we'll do our best to help.

Print-at-station tickets

If you have a print-at-station ticket, then someone else may use it as it is not nominative. These types of tickets also do not have any names printed on them, so it is very easy to sell them to third parties. 

Please consider that the person using the ticket must be in the same age range (if a youth/senior discount has been applied e.g. Thalys Jeune fare) or must also have the same discount rail card (e.g. Carte Senior+) as the original ticket holder if one was used when making the booking.


Deutsche Bahn

Deutsche Bahn tickets are strictly nominative and non-transferable between persons. This means that it isn’t possible to change or modify the name on a ticket. If the passenger’s name needs to be changed and/or if a new person will be travelling, a new ticket has to be booked and the previous one can be  cancelled (if possible) instead. Please remember that valid I.D. must be presented along with every ticket.


Renfe

All Renfe tickets are strictly nominative and non-transferable between persons. This means that it isn’t possible to change or modify the name on a ticket. If the passenger’s name needs to be changed and/or if a new person will be travelling, a new ticket has to be booked and the previous one can be cancelled (if possible) instead.

If you have entered an incorrect name (e.g. maiden instead of married surname) or have made a spelling error, you luckily still have some options left! Feel free to contact us and we'll do our best to help.


OUIBUS

To change the name on your reservation, OUIGO asks that you cancel your reservation directly from their website. Simply retrieve your reservation by logging in through providing your booking reference and full name:  https://booking.ouibus.com/en-GB/booking-login?culture=en-GB

From there you will be able to see the option to cancel the ticket. Cancelling the reservation is free of charge if done via OUIBUS’s website or app. Once you have cancelled the ticket, you will then receive a voucher for the value of your ticket. You can then use this voucher to book again with the new name.

You can also change the name directly from any of the OUIBUS ticket offices. This change will be incur a fee of €5 per passenger.


OUIGO

It is possible to change the name on a OUIGO ticket on the OUIGO website, for a fee of €10.

At OUIGO.com, you will first need to login using your booking email and 6-character booking reference. Once you’ve done this, you can scroll to the bottom of the page and click on “Change”. From there you can proceed to modify the passenger’s details, after which payment will follow.


Trenitalia

Tickets for the following types of trains are not nominative and can be used by someone whose name does not appear on the ticket. If you've made a spelling error in the name or someone else wishes to travel with the ticket, it is possible: Frecciarossa (FR), Frecciargento (FA), Frecciabianca (FB), Intercity (IC), and Eurocity (EC) between Italy and Switzerland (note: this does not include Thello trains).

Tickets for the following types of trains are strictly nominative and cannot be altered or used by others: Intercity Notte (NI), Regionale (RE), Regionale Veloce (RV), Thello. If the passenger’s name needs to be changed and/or if a new person will be travelling, a new ticket has to be booked and the previous one can be cancelled (if possible) instead. 

If you have entered an incorrect name (e.g. maiden instead of married surname) or have made a spelling error, you luckily still have some options left!  Feel free to contact us and we'll do our best to help.


Italo

It is possible to change the name on a Italo ticket for a fee. To change the name on your ticket, you can do this directly on  Italo’s website. Just visit the “manage your journey” section on the following page. Then just enter your booking name and reference to login. You can find your booking reference in your confirmation email.

From there you can proceed to change or modify any passenger’s information.


Thello

All Thello tickets are strictly nominative and non-transferable between persons. This means that it isn’t possible to change or modify the name on a ticket. If the passenger’s name needs to be changed and/or if a new person will be travelling, a new ticket has to be booked and the previous one can be cancelled (if possible) instead.

If you have entered an incorrect name (e.g. maiden instead of married surname) or have made a spelling error, you luckily still have some options left! Feel free to contact us and we'll do our best to help.

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