Need to get to where you’re going a bit earlier or later than you planned? No problem. Take a look at the type of ticket you’ve got and then see how you can get your journey back on track.
These types of ticket can’t be changed, sorry. But, they are refundable so you can cancel these and buy the new ones you want. Just check out our FAQ for cancelling bookings.
Just to remind you that these tickets are flexible tickets, so it’s worth first double checking to see if they are valid for the new time or date you want to travel.
Good news! If you have an account, you can now change Advance Single tickets online – no need to phone us.
These tickets cannot be refunded but they can be changed for a different time/date of travel, so long as you stick to the same departure and arrival stations.
Here is some more detail to help you decide whether you want to change...
The breakdown of change fees for a single ticket are as follows. -
|Ticket value / Change fee per ticket|
|Up to £1.99 / No fee|
|£2.00 to £4.99 / £1.00 fee|
|£5.00 to £9.99 / £3.00 fee|
|£10.00 to £14.99 / £7.50 fee|
|Over £15.00 / £10 fee|
You will require an account to view My Booking, to create an account simply click on the 'Register to manage my booking' button in your confirmation email.If you only intend to change some of the tickets, for example if you only want to change the time of the outbound leg, then please call us instead.
If you chose to print your own tickets then the terms are different so please read about them here.