When will I get my refund?

If you've asked for your money back our team will get to work on it right away, but it can take a little while to reach your bank account. Take a look at our calendar below for a guide as to when you'll have your refund.

If your tickets were Mobile Tickets, or were never printed, you'll get your money back within five working days of asking for a refund. Click the date on the calendar that you asked for your refund to see when that will be.

If your tickets have already been printed, we'll need to receive them back before we sort out your refund. Once we get them it takes about four working days to process. So, click the date on the calendar that you sent us your tickets back to see when you'll get your refund.

If you're not sure whether you need to post your tickets back to us, find out here.

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