- Ticket refunds and changes 22 questions
- Ticket types and prices 24 questions
- Train times, delays and disruptions 8 questions
- Getting your ticket 39 questions
- Onboard, seating and at the station 12 questions
- Optional extras 22 questions
- Account and payments 17 questions
- Managing your Business Dashboard 14 questions
- Trainline Europe 10 questions
When will my tickets be delivered?
next day, deliver, deliveryoption, paymentconfirmation, screen_gettix_soon, screen_post, screen_travelsoon, screen_travellater, next, NDD
The date your get your tickets will depend on the delivery option you’ve got.
Second Class post
You’ll get your tickets within two to three working days. We’ll only offer this delivery option to you if your journey’s more than seven days away, just to make sure there’s plenty of time.
If you’re due to catch your train in the next three days and you’ve not had your tickets, then please contact us.
Next Day Delivery
If you booked before 15:00 on a weekday, you’ll get your tickets by 13:00 the next working day. If you booked after 15:00, you’ll have to wait two working days.
Tickets booked with Next Day Delivery at the weekend will reach you by Tuesday at 13:00. It’s also worth noting that these delivery timeframes may change if it’s a public or bank holiday.
Make sure someone’s in to sign for your tickets. It doesn’t have to be you specifically, but Royal Mail won’t hand over the tickets without a signature.
It could take at least seven days for you to get your tickets with international delivery. If you've waited seven working days and you've not had your tickets, check the Royal Mail's International Incident Bulletin or get in touch with us. For ease next time, why not collect your tickets from a self-service ticket machine?