1. Home
  2. Account and payments
Due to technical issues our help pages are not currently working. In order to receive assistance please call: 0333 202 2222, or try again later.

Why is my credit/debit card being rejected?

If your card’s been rejected, don’t panic. There could be a few of simple reasons why –

  • Your card may have expired, or you might have typed in the numbers wrong.
  • You might have selected the wrong card type, or it might be a card type we don’t accept. Check if your card type is accepted.  
  • Your card issuer might have declined the transaction. If you think this could be the reason, contact them for advice.
  • We put identity verification checks in place to help stop issues like fraud.
  • It may be a problem with 3D Secure.

We’d suggest trying a different card to make your booking, if thie doesn't work contact us here.

 

Tell us what you think about our Help Pages. Give feedback