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  • Ticket refunds and changes 24 questions
    • Travel in UK
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  • Ticket types and prices 30 questions
    • Travel in UK
    • Travel in mainland Europe
  • Train times, delays and disruptions 11 questions
  • Getting your ticket 27 questions
    • Travel in UK
    • Travel in mainland Europe
  • Onboard, seating and at the station 16 questions
  • Optional extras 15 questions
  • Account and payments 16 questions
  • Managing your UK Business Dashboard 12 questions
  • Changes to Trainline Europe 3 questions
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Onboard, seating and at the station

  1. What assistance is available for disabled passengers?
  2. Can I reserve a seat?
  3. How do I reserve a space for my bike?
  4. Can I take my pet on the train?
  5. What can and can't I take on board the train?
  6. Do I have enough time to transfer between trains?
  7. Groups travelling with a Mobile Ticket?
  8. What qualifies as valid ID for travel?
  9. What do the different seat options mean?
  10. Why are my reserved seats not grouped together?
  11. Where can I find station information?
  12. Do I need my booking confirmation to travel?
  13. Can I change my seats on Eurostar?
  14. What do I need to know about Eurostar check in?
  15. Do I get a ticket for the part of my journey that is by bus or tube?
  16. Contact details of European train carriers

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