Ticket restrictions

TICKET TYPE

OFF-PEAK

DESCRIPTION

Flexible ticket only valid at specific off-peak times of the day.

VALIDITY

Your outward journey must be on off-peak trains on the date specified, and you must return on off-peak trains within one calendar month. Off-peak times vary by route - our journey planner only shows off-peak tickets on trains for which they are valid.

BOOKING

Can be booked in advance or purchased on the day of travel.

REFUNDS

If you decide not to use your ticket to make all or part of your intended journey then you can apply for a refund from the My Account pages, or through Customer Support within 28 days of expiry of the ticket. Please note, the outward portion cannot be refunded if the return portion has been used. A GBP 10.00 administration fee will apply and the amount of the refund will take into account any use you have made of the ticket and in some circumstances no refund will be paid.

AMENDING YOUR BOOKING

You can change the time of your outward journey and the date and time of your return journey without changing your tickets. If you wish to change your date of travel or Class of ticket, you will need to buy a new ticket and apply for a refund on your current ticket.

DISCOUNTS

Yes - normal railcard and child discounts available.

BREAK OF JOURNEY

Break of journey is permitted on the return direction of Off-Peak tickets, and is generally permitted on the outward direction unless prohibited for the journey that you are making. If you intend to break your outward journey, please contact us to check if it is permitted. You can always break your journey where necessary to change train.

OTHER CONDITIONS

The outward portion of an Off-Peak Return ticket is only valid for travel when accompanied by an unused return portion.

Route

This ticket allows travel on any permitted route.