Help Contents

Please select from one of the links below.

Getting Started with thetrainline website

Registration
Full Searches
Logging In And Registration
Shopping Basket
thetrainline Information

Problems with using the website

Contact thetrainline
Error Messages
Help!
Other Information
Site Performance Problems
Technical Problems And Issues

Booking Information

Booking Confirmation
Group Travel
Journey Details
Journey Options
Quick Timetable Search
Booking for Others - Third Party Transactions
Ticket Terms And Conditions

Changes & Amendments

Cancellation
Change Of Journey
Update Personal Details

Prices, Payments & Security

Fares Availability
Fares: Ticket Types & Validity
Payment
Railcards
Security

Promotions & Offers

Promotions

Travel Requirements

Bicycles
Disabled Travellers
Journey Assistance
Luggage
Stations
Travel With Children
Travel With Pets

Travel Problems

Disruption
Lost Property

Ticket Delivery & Collection

Collecting Tickets At Station
Ticket Delivery
Next Day Delivery
Same Day Delivery

Refunds

Useful Refund Information

Rail Services

Ferries
First Class Travel
Heathrow Express
Journeys Through London
Journeys To London
Sleepers
Useful European Rail Information
Useful UK Railway Information

Business Travel

Business Services

Affiliate Programme

Affiliate Programme