Business Service
1. Who qualifies to use the Business Service?
2. How do I find out about new facilities in Business Service?
3. How do I register for the new Business Service?
4. How do I register as a new user?
5. How do I register as a new user for an existing account?
6. What is a Business Manager?
7. How do I assign another Business Manager?
8. How do I remove a Business Manager?
9. Is a debit or credit card the only payment method?
10. Can I set a limit on the amount a user can spend - i.e. above a certain amount the booking must have clearance?
11. How much historic information will be available?
12. Is Special Delivery available for all customers?
13. When are Special Delivery tickets delivered?
14. What is the deadline for booking tickets to be delivered by Special Delivery?
15. Is a signature required for Special Delivery bookings?
16. What do I do if my tickets don't arrive next day?
17. Can I track my Special Delivery booking?
18. How much does Special Delivery cost?
19. Can I change my delivery method after I have made my booking?
20. How soon after booking can I collect my tickets from a Fast Ticket kiosk?
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1. Who qualifies to use the Business Service?
Business Service offers the easy way to buy train tickets for businesses both large and small. There are no restrictions on registration.
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2. How do I find out about new facilities in Business Service?
On thetrainline home page there is an icon "Business Services", this takes you to the log-in page. If you require information just click on the "Find out about our new business service".
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3. How do I register for the new Business Service?
All you have to do is click on "Business Services" on the trainline home page and then click on "Register as a new business". Simply complete your business registration details and we will provide you with a unique business ID. This business ID should then be distributed to individuals that you would like to register as users.
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4. How do I register as a new user?
All you have to do is click on "Business Services" on the trainline home page and then click on "Register as a new user". Enter your business ID number (the person who registered the account should have this) and your e-mail address and you are ready to buy your tickets the easy way.
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5. How do I register as a new user for an existing account?
All you have to do is click on "Business Services" on the trainline home page and then click on "Register as a new user". Enter your business ID number (the person who registered the account should have this) and your e-mail address and you are ready to buy your tickets the easy way.
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6. What is a Business Manager?
The Business Manager is the individual who registered your business for the Business Service. The Business Manager has access to management information and administration rights for the service and can assign or remove other individuals as Business Managers.
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7. How do I assign another Business Manager?
If you are a Business Manager you can create other Business Managers by using the administration facility on the site. You can add as many Business Managers as you require.
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8. How do I remove a Business Manager?
If you are a Business Manager you can use the admin facility on the site to remove Business Managers as necessary. You will not be able to remove all Business Managers as one person must remain as the Business Manager.
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9. Is a debit or credit card the only payment method?
Credit and debit cards are the payment methods currently accepted. We accept Visa, MasterCard, Amex, Diners, Switch and Delta cards. We are looking into developing account facilities for Business customers.
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10. Can I set a limit on the amount a user can spend - i.e. above a certain amount the booking must have clearance?
It is not possible to limit the amount which can be spent by an individual user. The only effective spend limit is linked to the credit card limit.
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11. How much historic information will be available?
Using the booked journeys feature on the site you will be able to look at the details of bookings made up to 90 days ago. You will also be able to see bookings for journeys yet to be made in up to 90 days time.
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12. Is Special Delivery available for all customers?
Next day delivery using the Royal Mail's Special Delivery service is a facility we offer users of the Business Service.
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13. When are Special Delivery tickets delivered?
The Special Delivery service from the Royal Mail guarantees delivery for tickets booked by 3pm, by 12 noon the following working day to most destinations in the UK. Some remote areas and islands in Scotland will take longer to reach. The Special Delivery service is available to users of the Business Service.
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14. What is the deadline for booking tickets to be delivered by Special Delivery?
Tickets to be delivered by Royal Mail Special Delivery booked by 3pm, Monday to Friday will be dispatched that afternoon for delivery by 12 noon the following working day. The Special Delivery service is available to users of the Business Service.
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15. Is a signature required for Special Delivery bookings?
Someone will be required for sign for your tickets if you have requested Special Delivery. This is standard procedure for Royal Mail Special Delivery.
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16. What do I do if my tickets don't arrive next day?
If you booked your tickets before 3pm on a working day you should receive your tickets next day. If they do not arrive next day please telephone 0870 902 1981 and our agents will be happy to help.
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17. Can I track my Special Delivery booking?
We will provide you with your Special Delivery number by 6pm of the day you place your booking. The tracking number is available from the check order status area of the site. You can then use either the Royal Mail's on-line facility by visiting http://www.royalmail.co.uk or by telephoning them on 0845 700 1200.
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18. How much does Special Delivery cost?
Use of the Royal Mail's Special Delivery service costs 5 per delivery to an address. The Special Delivery service is available to users of the Business Service.
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19. Can I change my delivery method after I have made my booking?
You can choose any of the available delivery methods when booking a ticket, however once payment of the tickets has taken place and journey details confirmed it is not possible to change your delivery options.
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20. How soon after booking can I collect my tickets from a Fast Ticket kiosk?
You can collect your tickets from a Fast Ticket kiosk 2 hours after your sale has been confirmed.
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