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The best place to start is our Frequently Asked Questions section.
The answer to your question may be there waiting for you.
If you couldn't find what you're looking for then please get in touch using whichever method you find most convenient.
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Email
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Ask us a question using our web form. Our support team aim to respond to all enquiries within 12 hours.
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Phone
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Our support advisors are available to take your call 7 days a week, from 8am until 10pm on 0871 244 1545. (Please note that calls to this number cost 10p per minute from a BT landline. Calls from other operators and from outside the UK may cost more).
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Post
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If you've requested a refund and have been asked to return your tickets please use the following address. For any other enquiry please first contact us using the methods listed above.
PO Box 23972
Edinburgh
EH3 5DA
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If you have a complaint, please first contact us using any of the methods listed above. If we are unable to resolve your issue via these methods, you can find our complaints procedure here.
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